Terms of Use

1. About KNC Physiotherapy

KNC Physiotherapy is a mobile physiotherapy service operating across the Ballarat and Bendigo regions of Victoria, Australia. We provide in-home physiotherapy services to individuals including aged care recipients, post-surgical patients, NDIS participants, and those managing injury or chronic pain.

Our registered practitioners hold current AHPRA registration and operate in accordance with the standards set by the Australian Physiotherapy Association (APA) and relevant Victorian and Commonwealth legislation.

2. Use of the website

You may use the Website for lawful purposes only. You agree not to:

• Use the Website in any way that violates applicable local, national, or international laws or regulations
• Transmit any unsolicited or unauthorised advertising or promotional material
• Attempt to gain unauthorised access to any part of the Website or its related systems
• Use the Website to transmit harmful, offensive, or misleading content
• Reproduce, duplicate, or copy any part of the Website without our express written permission

We reserve the right to restrict or terminate access to the Website at our discretion and without notice.

3. Website content and accuracy

The content on this Website is provided for general information purposes only. While we take reasonable care to ensure the accuracy and currency of information, we make no warranties or representations — express or implied — about the completeness, accuracy, reliability, or suitability of any information on the Website.

The information on this Website does not constitute medical or clinical advice and should not be relied upon as a substitute for professional physiotherapy assessment and treatment. Always consult a qualified health professional regarding your individual health needs.

4. Enquiries and bookings

Submitting an enquiry or booking request through our Website does not constitute a confirmed appointment. All bookings are subject to availability and confirmation by KNC Physiotherapy.

By submitting an enquiry form, you consent to us contacting you at the email address or phone number you provide for the purpose of responding to your enquiry and arranging services. Please refer to our Privacy Policy for details on how we handle your personal information.

5. Intellectual property

All content on this Website — including text, graphics, logos, images, and the overall design — is the property of KNC Physiotherapy or its content suppliers and is protected by Australian copyright law.

You may view, print, or download content from the Website for your personal, non-commercial use only. You must not modify, reproduce, republish, or distribute any content from this Website without our prior written consent.

6. Third-party links

The Website may contain links to third-party websites for your convenience and information. These links do not constitute our endorsement of those websites or their content. We have no control over the content of linked sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

When you leave our Website via a third-party link, we encourage you to read the privacy policy and terms of use of that website.

7. Limitation of liability

To the fullest extent permitted by law, KNC Physiotherapy excludes all liability for any loss or damage — whether direct, indirect, incidental, or consequential — arising from your use of, or inability to use, this Website or its content.

Nothing in these Terms of Use excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be excluded, restricted, or modified by agreement.

8. Privacy

Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms of Use by reference. By using the Website, you consent to the collection and use of your information as described in our Privacy Policy.

Please review our Privacy Policy to understand our practices.

9. Changes to these terms

We may update these Terms of Use from time to time. Any changes will be posted on this page with an updated date. Your continued use of the Website after any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

10. Governing law

These Terms of Use are governed by the laws of the State of Victoria, Australia. Any disputes arising in connection with these terms or your use of the Website will be subject to the exclusive jurisdiction of the courts of Victoria.

11. Contact us

If you have any questions about these Terms of Use, please contact us:

KNC Physiotherapy Email: info@kncphysiotherapy.com.au Service area: Ballarat & Bendigo regions, VIC